Companies

Frequently Asked Questions for Companies

What is the RAPIDGate^® Program?
     How can the RAPIDGate Program help my company?
     Why is this installation offering the RAPIDGate Program?
What is NCACS?
What is the cost of the RAPIDGate Program?
What is the cost of the RAPIDGate Program for Independent Contractors/Sole Proprietors (ICSP)?
What is the process for my Company to enroll in the RAPIDGate Program?
     What is the ACL and how does it relate to the RAPIDGate Program?
     Who is my sponsoring authority (Government Agent, Trusted Agent, Tenant Sponsor, or Approved Facility Contact)?
     What if my company is not on the ACL?
     What is a RAPIDGate Company Administrator (RCA)?
     How long does it take to enroll my company?
     If I am a sub-contractor, do I need to enroll under my own company name?
     My company has more than 50 employees. What is the best way to register them?
     How quickly can my employee get a RAPIDGate Credential?
How do my employees access the installation while they wait for their RAPIDGate Credential to arrive?
     How do my employees activate their RAPIDGate Credential?
     How long is a RAPIDGate Credential active for my employee?
My company needs access to additional installations, how do I do that?
Who qualifies for a RAPIDGate Credential? (Who does not?)
What happens if the credential is lost? How do I replace it?
What is the RAPIDGate-Enterprise™ Option?
     How do I enroll in RAPIDGate-Enterprise and how much does it cost?
     If my company accesses one installation can we enroll in the Enterprise Option later when the need arises?
     Which installations are available with the RAPIDGate-Enterprise Option?
     How long does it take to get multi-facility access through the RAPIDGate-Enterprise Option?
What is the RAPIDGate-90™ Option?
What do my employees need to know about the RAPIDGate Program?
     How do I register my company's employees in the RAPIDGate Program?
     What is the average time it takes to register at the Self-Service Registration Station?
     Can employees pay at the registration station?
     Where do they get their credentials?
     How do I register my employees for access to multiple installations?
     If an employee works for two companies can they use one RAPIDGate Credential for both?
     What causes an employee to fail a background check?
     What happens when an employee fails their background check?
     How far back does a background check go?
     What happens when an employee quits?
Can Minors enroll in the RAPIDGate Program?
Do companies need decals for their vehicles?
My company has several locations and we would like to separate payments for each employee by their location. Does the RAPIDGate Program allow several forms of payment?
Who should I contact if I have additional questions about the RAPIDGate Program?

**What is the RAPIDGate^® Program?**

The RAPIDGate Program from Eid Passport, Inc. (Eid Passport) provides a credential for vendors, suppliers, service providers, and contractors that require access to participating installations. Participation is voluntary. The RAPIDGate Program performs background checks and authenticates participants' identities. Upon passing the background check, each participant receives a personalized RAPIDGate Credential. The participant presents the RAPIDGate Credential at installation perimeter gates to receive authorization to enter. Company enrollment and employee registration are renewable yearly.

**How can the RAPIDGate Program help my company?**

The RAPIDGate Program can save your company time and money through the following features:

Shorter wait times to access the Installation = lower costs and better customer service
Consistency in access procedures
Greater security and lower risk of fraud and liability with electronic ID verification
Virtually eliminates trips to Pass and ID Offices or Visitor Center for your employees
Access for as long as a year

NOTE: Effective October 31, 2011, all Navy installations are eliminating all long-term badges other than the RAPIDGate Credential. Implementation schedules may vary. If your company decides not to enroll in the RAPIDGate Program, your company's employees may be required to get out of their vehicles and wait in line at Pass and ID each day they access the installation.

**Why is this installation offering the RAPIDGate Program?**

In response to federal security directives, Government installations are implementing more restrictive security procedures for installation access. To maintain and improve business relations with vendors and contractors, installations are implementing the RAPIDGate Program to streamline access under the more restrictive security policies.

What is NCACS?

NCACS is the Navy Commercial Access Control System designed to manage access control and privileges for non-CAC eligible vendors, contractors, sub-contractors, suppliers, and service providers. The RAPIDGate Program, provided by Eid Passport, Inc., is the selected solution to meet the NCACS requirements.

**What is the cost of the RAPIDGate Program?**

RAPIDGate Program: 1 Year/1 Installation = $199 per Company; $159 per Employee
RAPIDGate-Enterprise Option: 1 year/Unlimited Installations = $249 per Company; $199 per Employee
RAPIDGate-90 Option: 90 Days/1 Installation = $199 per Company; $59 per Employee

**What is the cost of the RAPIDGate Program for Independent Contractors/Sole Proprietors (ICSP)?**

RAPIDGate Program: 1 Year/1 Installation = $159
RAPIDGate-Enterprise Option: 1 year/Unlimited Installations = $199
RAPIDGate-90 Option: 90 Days/1 Installation = $59

Note: Company fee is waived for Independent Contractors/Sole Proprietors (ICSP).

**What is the process for my Company to enroll in the RAPIDGate Program?**

The company will begin by submitting a completed and signed RAPIDGate Company Enrollment Form for a specific installation and email it to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . If the company is on the Approved Company List (ACL) and payment is received, Eid Passport will process the enrollment request. You will receive an email with enrollment confirmation providing you with a Company Code and instructions for your employees to register.

**What is the ACL and how does it relate to the RAPIDGate Program?**

The ACL (Approved Company List) is a list of companies pre-approved to participate in the RAPIDGate Program. If your company is not on the ACL, Eid Passport will send an email request to the appropriate sponsoring authority requesting approval for the company to enroll in the program.

Who is my Sponsoring Authority (Government Agent, Trusted Agent, Tenant Sponsor, or Approved Facility Contact)?

This is your military or Government contact at the installation that has the authority to approve or deny your company access.
Note: A Prime Contractor cannot be a sponsor for a sub-contractor.

What if my company is not on the ACL?

Using the information you provided on your Company Enrollment Form, Eid Passport will seek approval from the installation. If the Sponsor listed on your enrollment form is not approved or you do not know who your sponsor is, Eid Passport will assist you.

**What is a RAPIDGate Company Administrator (RCA)?**

The person designated by your company as the RAPIDGate Company Administrator (RCA) is responsible for managing the RAPIDGate Program for your company. RCA duties include approving/removing employees, providing payment and billing, completing the Company Enrollment Form, etc. Your RCA is the person who receives receipts, credential pickup notifications, other program notifications, phone calls and emails from Eid Passport.

How long does it take to enroll my company?

Once your company has been approved for access and payment is processed enrollment is typically completed within two business days.

If I am a sub-contractor, do I need to enroll under my own company name?

Yes. Each company needs to be registered under their own company name.

My company has more than 50 employees. What is the best way to register them?

Once your company is enrolled, your employees may register at the installation. If registering at the installation is inconvenient for your employees and you can schedule a gathering of 50 or more employees, you can request an onsite registration by calling 1-877-727-4342 or emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

**How quickly can my employee get a RAPIDGate Credential?**

Your employee's RAPIDGate Credential will be available for pickup approximately 15-28 business days after you have authorized the registration transaction. Your company will be notified when the credential is ready to be picked up.

**How do my employees access the installation while they wait for their RAPIDGate Credential to arrive?**

Once your employees have enrolled in the RAPIDGate Program at a Navy Installation, they can present their receipt to Pass and ID and receive up to a 28 day pass for interim access onto the installation. The receipt will be sent to your company RCA once the registration has been paid for and processed. The interim pass is offered at the discretion of each installation and not by Eid Passport. You will need to contact the installation they access to get information about available pass options.

NOTE: Some installations may run additional background checks and will not issue a 28-day pass until the installation background check is cleared and a receipt is provided.

**How do my employees activate their RAPIDGate Credential?**

Your employees need to call 1-877-675-6943 to activate their RAPIDGate Credential. The RAPIDGate Credential will allow your employees access within 24 hours.

**How long is a RAPIDGate Credential active for my employee?**

The RAPIDGate Credential will allow access to the installation for up to one year until expired or deactivated. Participation must be renewed annually or valid access is revoked.

My company needs access to additional installations, how do I do that?

To access additional Installations your company will need to submit a Company Enrollment Form for each additional Installation. See company enrollment process above and see RAPIDGate Enterprise Option below.

**Who qualifies for a RAPIDGate Credential? (Who does not?)**

Vendors, contractors and service providers that access the installation for business purposes that do not qualify for a Common Access Card (CAC). Current CAC holders and Government employees do not need a RAPIDGate Credential.

What happens if the credential is damaged/lost? How do I replace it?

If an employee's credential is damaged or lost, either the employee or you should call 1-877-727-4342 immediately. Eid Passport will deactivate the lost/damaged credential and will manufacture a new credential and send it to the first installation at which the employee registered. Your company's RCA will be notified when the credential arrives. The employee will be required to present valid identification to pick up the new credential. Note: A $30 replacement fee applies.

**What is the RAPIDGate-Enterprise™ Option?**

The RAPIDGate-Enterprise Option allows your employees to access multiple installations using a single RAPIDGate Credential. Once your company is participating at its first installation, you can add additional installations.

**How do I enroll in RAPIDGate-Enterprise and how much does it cost?**

If you would like to add access to additional installations, your company will need to fill out a Company Enrollment Form and pay the RAPIDGate-Enterprise Option fee of $50 for the company and $40 for each of the employees. Once you are participating in the RAPIDGate Enterprise Option, there are no additional fees for adding installations.

If my company accesses one installation can we enroll in the Enterprise Option later when the need arises?

Yes.

**Which installations are available with the RAPIDGate-Enterprise Option?**

Aberdeen Proving Ground, Aberdeen, MD
Acoustic Research Detachment, Bayview, ID
Andersen Air Force Base, Guam
Detroit Arsenal, Warren, MI
Fort Bliss, El Paso, TX
Fort Bragg, Fayetteville, NC
Fort Buchanan, San Juan, Puerto Rico
Fort Carson, Colorado Springs, CO
Fort Drum, Watertown, NY
Fort Lee, Hopewell, VA
Fort Leonard Wood, Rolla, MO
Fort McCoy, Sparta, WI
Fort Polk, Leesville, LA
Fort Riley, Kansas City, KS
Joint Base Anacostia Bolling, Washington D.C.
Joint Base Lewis-McChord, Dupont, WA
Joint Base Pearl Harbor-Hickam, Oahu, HI
Joint Expeditionary Base Little Creek/Ft Story, Virginia Beach, VA
Marine Corps Base Camp Pendleton, Oceanside, CA
Marine Corps Recruit Depot, San Diego, CA
Naval Air Facility El Centro, El Centro, CA
Naval Air Station Corpus Christi, Corpus Christi, TX
Naval Air Station Fallon, Fallon, NV
Naval Air Station Joint Reserve Base Fort Worth, Fort Worth, TX
Naval Air Station Jacksonville, Jacksonville, FL
Naval Air Station Key West, Key West, FL
Naval Air Station Kingsville, Kingsville, TX
Naval Air Station Lemoore, Lemoore, CA
Naval Air Station Meridian, Meridian, MS
Naval Air Station JRB New Orleans, New Orleans, LA
Naval Air Station Oceana, Virginia Beach, VA
Naval Air Station Patuxent River, Patuxent, MD
Naval Air Station Pensacola, Pensacola, FL
Naval Air Station Whidbey Island, Oak Harbor, WA
Naval Air Station Whiting Field, Milton, FL
Naval Air Weapons Station China Lake, Ridgecrest, CA
Naval Base Coronado, Coronado, CA
Naval Base Guam, Guam
Naval Base Kitsap, Bremerton, WA
Naval Base Point Loma, Point Loma, CA
Naval Base San Diego, San Diego, CA
Naval Base Ventura County, Ventura, CA
Naval Construction Battalion Center Gulfport, Gulfport, MS

Naval Magazine Indian Island, Port Hadlock, WA
Naval Medical Center Portsmouth (Combined with NSA Hampton Roads for RAPIDGate), Norfolk, VA
Naval Station Everett, Everett, WA
Naval Station Great Lakes, North Chicago, IL
Naval Station Mayport, Mayport, FL
Naval Station Newport, Newport, RI
Naval Station Norfolk, Norfolk, VA
Naval Support Activity Annapolis, Annapolis, MD
Naval Support Activity Bethesda, Bethesda, MD
Naval Support Activity Crane, Crane, IN
Naval Support Activity Hampton Roads NW Annex, Norfolk, VA
Naval Support Activity Mechanicsburg, Mechanicsburg, PA
Naval Support Activity Mid-South, Millington, TN
Naval Support Activity Monterey, Monterey, CA
Naval Support Activity Orlando, Orlando, FL
Naval Support Activity Panama City, Panama City, FL
Naval Support Activity Philadelphia, Philadelphia, PA
Naval Support Activity Saratoga Springs, Saratoga Springs, NY
Naval Support Activity South Potomac, Dahlgren, VA
Naval Support Facility Arlington Annex, Washington, D.C.
Naval Support Facility Carderock, Washington, D.C.
Naval Support Facility Naval Observatory, Washington, D.C.
Naval Support Facility Research Lab, Washington, D.C.
Naval Support Facility Potomac Annex, Washington, D.C.
Naval Weapons Station Earle, Colts Neck, NJ
Naval Weapons Station Seal Beach Detachment Fallbrook, Fallbrook, CA
Naval Weapons Station Seal Beach Detachment Norco, Norco, CA
Naval Weapons Station Seal Beach, Seal Beach, CA
Naval Weapons Station Yorktown-Cheatham Annex, Yorktown, VA
NASA Jet Propulsion Laboratory, Pasadena, CA
NASA White Sands Test Facility, Las Cruces, NM
Norfolk Naval Shipyard, Portsmouth, VA
Pacific Missile Range Facility, Kauai, HI
Portsmouth Naval Shipyard, Kittery, ME
Rock Island Arsenal, Moline, IL
Supervisor of Shipbuilding, Bath, Maine
Submarine Base Kings Bay, Kings Bay, GA
Submarine Base New London, Groton, CT
United States Coast Guard Headquarters, Washington, D.C.
United States Coast Guard Sand Island, Honolulu, HI
Unites States Army Garrison HI, Honolulu, HI
Washington Navy Yard, Washington, D.C.
White Sands Missile Range, Alamogordo, NM

The list of active installations continues to grow. Look for updates frequently.

**How long does it take to get multi-facility access through the RAPIDGate-Enterprise Option?**

Unlike your employees initial RAPIDGate Registration, which required time for background checks and credential manufacturing, the RAPIDGate-Enterprise Option will allow access within two business days after the company is approved by the installation.

**What is the RAPIDGate-90™ Option?**

The RAPIDGate-90 Option was developed for vendors who need short term access to installations. The RAPIDGate-90 Option offers employees access for up to 90 days for $59 per employee once the company is enrolled.

**What do my employees need to know about the RAPIDGate Program?**

When employees register for the RAPIDGate Program, their information will only be used for background checks and identity authentication. After qualifying for the Program and receiving their RAPIDGate Credentials, your employees will use their RAPIDGate Credential to request entry to installations for which they are approved. The RAPIDGate Credential includes the employee's photograph, a barcode for scanning at ingress and various security features to deter fraud. Your employees must wear and display the RAPIDGate Credential at all times while they are onsite. The RAPIDGate Program performs background checks on a regular basis to verify continued eligibility in the RAPIDGate Program. The RAPIDGate Program maintains rigorous safeguards to protect an individual's privacy. For further information and privacy details, please see the RAPIDGate Individual User Agreement.

**How do I register my company's employees in the RAPIDGate Program?**

To register individual company employees in the RAPIDGate Program, simply instruct those who access the installation to go to a Self-Service Registration Station located on the installation. They will need your RAPIDGate Company Code as well as a current address, phone number, date of birth, and Social Security number for identity proofing and background checks. The Registration Station will take a photograph and digital fingerprints for the RAPIDGate Credential. Your RCA will be notified when the RAPIDGate Credential is available for pickup. These instructions are also included in your welcome letter email.

What is the average time it takes to register at the Self-Service Registration Station?

Approximately, 10 minutes.

Can employees pay at the registration station?

Yes. During the registration process employees will have a choice to select "bill my company" or pay with their own credit card. Before a credit card transaction occurs, the RCA at your company must approve the employee and payment method.

Where do they get their credentials?

When the RAPIDGate Credential has been shipped, Eid Passport will notify your company RCA through email that their RAPIDGate Credential is ready to be picked up and where to pick it up.

How do I register my employees for access to multiple installations?

Once your company is enrolled at the installation and the employee has a RAPIDGate Credential, you just need to call us to add those employees to additional installations. See RAPIDGate Enterprise Option above for more information.

**If an employee works for two companies can they use one RAPIDGate Credential for both?**

No. Your employees should not use your company's credential to represent other business ventures at the Installation.

What causes an employee to fail a background screen?

Felony Convictions
Registered Sexual Offenders
Open Wants or Warrants
Hits against the National Criminal Database Screen (FBI Most Wanted, OFAC, ICE, INTERPOL, etc.)
SSN inconsistencies

What happens when an employee fails their background check?

Your company's RCA is emailed a fail confirmation. If your employee feels the information or results of the background check are incorrect they can adjudicate (challenge) the background check results. If the data on the background check is accurate, they may also request a waiver from the Installation for access.

How far back does a background check go?

The background screen goes back as far as the county and national record data exists.

What happens when an employee quits?

Please try to collect their credential and immediately call Eid Passport at 1-877-727-4342 to disable their access. There is no refund for unused time.

**Can Minors enroll in the RAPIDGate Program?**

Minors cannot enroll in the program due to different consent and background check laws. Refer to the installation's own policy and procedures to access the base.

Do companies need decals for their vehicles?

The RAPIDGate Program pertains to people not vehicles. Refer to the installation's policies and procedures on decals and other possible requirements.

**My company has several locations and we would like to separate payments for each employee by their location. Does the RAPIDGate Program allow several forms of payment?**

Yes, we can have multiple forms of payment on file as long as there is one person from the company that is designated as the RCA, our primary point of contact to tell us which form of payment the employee needs to be processed on.

**Who should I contact if I have additional questions about the RAPIDGate Program?**

Eid Passport Customer Support
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
1-877-RAPIDGate (1-877-727-4342)

Frequently Asked Questions for Companies

What is the RAPIDGate® Program?

How can the RAPIDGate Program help my company?

Why is this installation offering the RAPIDGate Program?

What is NCACS?

What is the cost of the RAPIDGate Program?

What is the cost of the RAPIDGate Program for Independent Contractors/Sole Proprietors (ICSP)?

What is the process for my Company to enroll in the RAPIDGate Program?

What is the ACL and how does it relate to the RAPIDGate Program?

Who is my Sponsoring Authority (Government Agent, Trusted Agent, Tenant Sponsor, or Approved Facility Contact)?

What if my company is not on the ACL?

What is a RAPIDGate Company Administrator (RCA)?

How long does it take to enroll my company?

If I am a sub-contractor, do I need to enroll under my own company name?

My company has more than 50 employees. What is the best way to register them?

How quickly can my employee get a RAPIDGate Credential?

How do my employees access the installation while they wait for their RAPIDGate Credential to arrive?

How do my employees activate their RAPIDGate Credential?

How long is a RAPIDGate Credential active for my employee?

My company needs access to additional installations, how do I do that?

Who qualifies for a RAPIDGate Credential? (Who does not?)

What happens if the credential is damaged/lost? How do I replace it?

What is the RAPIDGate-Enterprise™ Option?

How do I enroll in RAPIDGate-Enterprise and how much does it cost?

If my company accesses one installation can we enroll in the Enterprise Option later when the need arises?

Which installations are available with the RAPIDGate-Enterprise Option?

How long does it take to get multi-facility access through the RAPIDGate-Enterprise Option?

What is the RAPIDGate-90™ Option?

What do my employees need to know about the RAPIDGate Program?

How do I register my company's employees in the RAPIDGate Program?

What is the average time it takes to register at the Self-Service Registration Station?

Can employees pay at the registration station?

Where do they get their credentials?

How do I register my employees for access to multiple installations?

If an employee works for two companies can they use one RAPIDGate Credential for both?

What causes an employee to fail a background screen?

What happens when an employee fails their background check?

How far back does a background check go?

What happens when an employee quits?

Can Minors enroll in the RAPIDGate Program?

Do companies need decals for their vehicles?

My company has several locations and we would like to separate payments for each employee by their location. Does the RAPIDGate Program allow several forms of payment?

Who should I contact if I have additional questions about the RAPIDGate Program?